Privacy policy

PRIVACY POLICY – CHOZEN SHOP

Last updated: 10 December 2025

Chozen Shop, operated by Chozen, values your privacy and is committed to protecting your personal data.
This Privacy Policy explains what data we collect, why we collect it, and what rights you have.

By using our website and services, you agree to this Privacy Policy.

1. WHO WE ARE

This webshop is operated by:

Business name: Chozen
Trade name: Chozen Shop
Address: Parkstraat 28, 2381 Ravels, Belgium
Email: 📧 info@chozen-shop.be

Chozen is the data controller as defined by the General Data Protection Regulation (GDPR).

2. PERSONAL DATA WE PROCESS

We may process the following categories of personal data:

a) Identity and contact details
Name, email address, billing address, shipping address, and phone number.

b) Order and payment details
Information related to orders, payments, and transaction status.
(Payment details are securely processed by third-party payment providers; we do not store full card details.)

c) Communication data
Information you provide when contacting us via email or contact forms.

d) Technical data
IP address, device type, browser data, cookies, and website usage statistics.

3. PURPOSES OF DATA PROCESSING

We process personal data solely for the following purposes:

  • Processing and fulfilling orders

  • Customer service and communication

  • Returns and refunds

  • Compliance with legal obligations

  • Security and fraud prevention

  • Improving the webshop and user experience

  • Marketing and promotional communication (only when legally permitted or with your consent)

4. SHARING DATA WITH THIRD PARTIES

We only share personal data when necessary to provide our services, including with:

  • Shopify (webshop hosting and functionality)

  • Payment providers (such as Shopify Payments)

  • Shipping and fulfillment partners

  • IT and marketing service providers (if applicable)

All third parties process personal data in accordance with GDPR and based on data processing agreements.

5. INTERNATIONAL DATA TRANSFERS

Some service providers (such as Shopify) may process data outside the European Economic Area (EEA).
In such cases, data transfers are protected by approved safeguards, including the European Commission’s Standard Contractual Clauses.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law (e.g. accounting obligations).

7. YOUR RIGHTS

You have the right to:

  • Access your personal data

  • Request correction of your data

  • Request deletion of your data

  • Object to certain data processing activities

  • Request data portability

  • Withdraw your consent (where applicable)

You can exercise these rights by contacting us at:
📧 info@chozen-shop.be

8. COMPLAINTS

If you have a complaint regarding the processing of your personal data, please contact us at:
📧 info@chozen-shop.be

You also have the right to file a complaint with the competent supervisory authority:

Data Protection Authority (Belgium)
Drukpersstraat 35, 1000 Brussels
Website: https://www.gegevensbeschermingsautoriteit.be

9. COOKIES

Our website uses functional and analytical cookies to improve performance and user experience.
More information can be found in our Cookie Policy or via the cookie settings on our website.

10. CHANGES TO THIS PRIVACY POLICY

Chozen reserves the right to update this Privacy Policy at any time.
The most recent version will always be available on our website.

11. CONTACT

For questions about this Privacy Policy or the processing of your personal data, please contact us at:

📧 info@chozen-shop.be